Digital discovery: engaging users

You want your staff and students to use the Digital discovery tool, but they are short of time. Staff may be wary of measures that could be used to monitor their practice. Students want to know that the time they invest is going to be worthwhile. So how do you encourage them to engage?

We have produced a basic set of slides that explain the background, principles and use of the Digital discovery tool. You can adapt these however you like.

Our pilot process has established six principles for engaging users:

  1. Establish the voluntary and private nature of participation
  2. Explain the individual benefits – both in general, by having a safe space to explore digital practice, and in your particular context, e.g. by linking the discovery tool to other opportunities
  3. You could also mention organisational benefits, e.g. better planning and targeting of resources, to clarify that data collected from the discovery tool will be used in this way.
  4. Find engagement opportunities and settings that fit in with existing practice and presence e.g. for staff this might be meetings, curriculum design workshops, lunchtime sessions; for students it might be timetabled workshops or drop-in surgeries.
  5. Send out clear messages in a range of media, ideally with endorsement from staff and student bodies as well as senior stakeholders.
  6. Ensure there is suitable staff development and student support in place so users understand what’s expected, feel supported as well as challenged, and can plan any follow-up activities.

Of course the information you get from the pilot should help you plan developments for the future, but you should also be prepared for the short-term demands created by the pilot process itself. If you are piloting with students, it is essential that you think through what’s in it for them in terms of their learning development, and how you will support them to achieve positive outcomes.

Effective communication

Consider what platforms and media your users rely on, and what kind of messages will make them want to engage.

  • Many users will be intrigued by the idea of a digital self-assessment, and by the quiz-style interface. Use screen shots to gain their interest.
  • Make sure they understand that they are not being judged or monitored, but offered an chance to find out about their own strengths, weaknesses and habits.
  • Some users will be motivated to help improve provision for others. Make sure they know that their responses – though they are anonymous – will help to build up a picture of people’s development needs.
  • What other digital initiatives will users know about? Refer to them in your campaign, so users feel that by engaging with the Discovery journey they are ticking off another strategic agenda – and that there is some joined-up thinking.
  • Ask representatives of your user groups to design the messages and help you target them: they know which platforms, channels and styles of communication are likely to succeed.

Your communication about the Discovery process should be positive and reassuring. You could keep the text of your invitation very simple:

Discover your digital capabilities! The Digital discovery tool helps you to reflect on your digital expertise and confidence. Find out how to make digital technologies work for you – and get noticed for the skills you have already.

There are also ideas in the Guide: Engaging your Learners, written for the Digital tracker pilot but equally relevant to the Digital discovery tool.

Settings for use

The setting in which users meet the Digital discovery process is important to establishing trust and encouraging engagement. Some users will feel safer in a peer-group setting, while others will prefer complete privacy. You may want to offer both options.

Who introduces the process makes a difference to how it is perceived. Ask your staff and student representatives what they advise to build confidence in the process. Our Community of Practice came up with the following suggestions for staff engagement:

  • Team-based – with teams going through the Discovery process in parallel and discussing their results
  • In the context of an existing staff development activity, e.g. embedded into a workshop or accredited course
  • As part of a new staff development offer, built around the content of the Discovery tool
  • In the context of appraisal or PDR, or less formal conversations with managers and mentors
  • In a completely self-directed context, in which the benefits to individuals and the privacy of the process are clearly articulated

Some ideas for working with students are:

  • In existing learning groups, where the tutor and/or other specialists in digital literacy can provide information and support;
  • In the context of a timetabled workshop where for example learning support, academic tutors or careers staff can lead and support the session;
  • as part of a co-curricular award or development pathway, with support;
  • we do not recommend using the Discovery tool with students in a completely self-directed setting unless you are confining its use to an established group of confident users such as student digital mentors or course representatives – and even then you must establish how they will access support and will support each other to complete the process and make forward plans.

Planning support for users in the setting

Using the Digital discovery tool is technically straightforward. You can download your own copy of the Guidance for end users – available on users’ dashboards at log-in – so you are ready to respond to any technical issues they may have.

You will need to plan support for staff and students after completing the Discovery tool so they can act on the feedback they receive.

  • You could plan for users to use the tool during a special day/week/month of activities around digital capability, at a particular site, or during a particular meeting or workshop. This makes it easier to provide face-to-face support.

For staff:

  • Staff developers, appraisers, mentors and managers could be made aware of staff who are undertaking the discovery process, and be ready to respond if feedback is shared with them. This means involving those staff in the planning of the project and making sure they are resourced to respond effectively.
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Click to read the data in detail

  • You could make an audit of all the staff development opportunities that address digital issues (resources, staff/student champions, workshops etc). Working on this is a good way of building links across the institution. Perhaps you can signpost users to these resources from a new landing page so they see immediate benefits from the project.
  • Staff can be encouraged to take their digital strengths further by joining a special interest group, e.g. around the use of video in learning,  simulations, or the digital humanities. These communities of practice may be informal and short-term, but they are still valuable sources of expertise and peer development.

For students:

  • Involve course tutors so they know that students are being offered this opportunity and that it might lead to questions about how digital skills are supported in their course of study.
  • Consider whether you can involve any student partnership projects to provide peer support.
  • Could access to the Digital discovery tool be part of a co-curricular award or pathway, and could students tap into support available through that?
  • Ensure IT and ET staff are fully involved in the project. They will be best placed to monitor any change in the uptake of training and support. They will also be able to help you coordinate existing materials and resources and ensure student users can access these straightforwardly.

We suggest that the people who support the use of the Discovery tool should be able to explain:

  • the overall purpose of the tool
  • the reason for offering the tool in this organisation and setting
  • that the results are confidential
  • that users are assessing themselves – nobody else is assessing them
  • that the questions are designed to be challenging, and to make them think
  • that if there is anything they don’t understand, they should simply give themselves the lowest score and move on – nobody is judging them or checking up
  • who to ask for help if they have any problems using the too
  • how to access support for digital capabilities generally

The Digital discovery project is an opportunity to work with support staff and upgrade existing resources, so see these requirements as an opportunity to make digital development more of a priority!

Incentives and barriers

Depending on your organisational culture and policy you may be able to offer staff an incentive to engage, such as counting towards a staff development requirement. Students can also be motivated by linking participation to a co-curricular award, or sessions on future employability. Some organisations are finding digital badges effective at engaging staff and students. Consult your e-learning team for advice.

If you are planning to engage staff or students at a live event you should offer refreshments and a friendly welcome. Also consider whether staff and students could benefit from taking their assessments together and discussing the results. Questions and feedback are similar enough to do this.

The main barriers to engagement identified by our community of practice experts are:

  • Lack of time to engage
  • Lack of clarity about the benefits and/or learning outcomes
  • Concerns about monitoring and a ‘deficit’ model of staff skills (staff)
  • Cultural issues unrelated to the specific project e.g. lack of reward for developing teaching excellence (staff)

You will know which of these (or other issue) is most likely to concern your users. Plan ahead and take mitigating action. For example if time is likely to be the main issue, offer the discovery tool in time already set aside for staff development or professional meetings. Our user testing has found that students have far fewer concerns about monitoring, rewards and use of data, but they are still time-poor and you should ensure that there is enough support available for them to really benefit from the time they invest.

Evaluating the process

Users will be directed from the results page to a short evaluation survey. The results will be used by the Jisc project team to support the ongoing development of the Digital discovery tool. Please encourage your staff and students to complete this form, which is completely anonymous. They may be interested to know that the tool is in development and their views are making a difference.

You will also be given support to run a focus group at your organisation, and asked to fill in a questionnaire about your experience.

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